/* ==========================================================================
   SCITW CALLING CRM - CORE DESIGN SYSTEM & THEME
   Samrat Consultancy & IT World Pvt. Ltd.
   ========================================================================== */

:root {
    --crm-primary: #1e3a8a;
    --crm-primary-hover: #1e40af;
    --crm-primary-light: #eff6ff;
    --crm-secondary: #0f172a;
    --crm-accent: #0284c7;
    
    --crm-success: #059669;
    --crm-success-bg: #ecfdf5;
    --crm-warning: #d97706;
    --crm-warning-bg: #fffbeb;
    --crm-danger: #dc2626;
    --crm-danger-bg: #fef2f2;
    --crm-info: #2563eb;
    --crm-info-bg: #eff6ff;

    --crm-bg-app: #f8fafc;
    --crm-bg-surface: #ffffff;
    --crm-bg-subtle: #f1f5f9;

    --crm-text-main: #0f172a;
    --crm-text-muted: #64748b;
    --crm-text-light: #94a3b8;
    --crm-text-inverse: #ffffff;

    --crm-border-color: #e2e8f0;
    --crm-border-focus: #3b82f6;

    --crm-radius-sm: 6px;
    --crm-radius-md: 10px;
    --crm-radius-lg: 16px;
    --crm-radius-full: 9999px;

    --crm-shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
    --crm-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.07), 0 2px 4px -2px rgba(0, 0, 0, 0.05);
    --crm-shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.08), 0 4px 6px -4px rgba(0, 0, 0, 0.05);

    --crm-font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    --crm-font-mono: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
}

/* Reset & Box Sizing */
*, *::before, *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: var(--crm-font-sans);
    background-color: var(--crm-bg-app);
    color: var(--crm-text-main);
    line-height: 1.5;
    -webkit-font-smoothing: antialiased;
    min-height: 100vh;
}

/* Typography */
h1, h2, h3, h4, h5, h6 {
    color: var(--crm-text-main);
    font-weight: 600;
    line-height: 1.25;
}

h1 { font-size: 1.75rem; }
h2 { font-size: 1.5rem; }
h3 { font-size: 1.25rem; }
h4 { font-size: 1.1rem; }

p { margin-bottom: 0.5rem; }
a { color: var(--crm-primary); text-decoration: none; transition: color 0.2s; }
a:hover { color: var(--crm-primary-hover); }

/* Layout Shell */
.crm-shell {
    display: flex;
    min-height: 100vh;
}

.crm-sidebar {
    width: 260px;
    background-color: var(--crm-secondary);
    color: var(--crm-text-inverse);
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    transition: transform 0.3s ease;
    z-index: 100;
}

.crm-sidebar-brand {
    padding: 1.25rem 1.5rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.crm-brand-badge {
    background: linear-gradient(135deg, #2563eb, #1d4ed8);
    color: #ffffff;
    font-weight: 700;
    font-size: 0.9rem;
    padding: 0.4rem 0.65rem;
    border-radius: var(--crm-radius-sm);
    letter-spacing: 0.05em;
}

.crm-brand-title {
    font-size: 1rem;
    font-weight: 700;
    color: #ffffff;
}

.crm-brand-subtitle {
    font-size: 0.72rem;
    color: var(--crm-text-light);
    display: block;
}

.crm-nav-list {
    list-style: none;
    padding: 1rem 0.75rem;
    flex: 1;
    overflow-y: auto;
}

.crm-nav-item {
    margin-bottom: 0.25rem;
}

.crm-nav-link {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.75rem 1rem;
    color: #cbd5e1;
    border-radius: var(--crm-radius-sm);
    font-size: 0.9rem;
    font-weight: 500;
    min-height: 44px;
    transition: all 0.2s ease;
}

.crm-nav-link:hover, .crm-nav-link.active {
    background-color: rgba(255, 255, 255, 0.1);
    color: #ffffff;
}

.crm-nav-link.active {
    background-color: var(--crm-primary);
}

.crm-nav-icon {
    width: 20px;
    height: 20px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.crm-sidebar-footer {
    padding: 1rem 1.25rem;
    border-top: 1px solid rgba(255, 255, 255, 0.08);
    background-color: rgba(0, 0, 0, 0.2);
}

.crm-user-card {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.crm-user-avatar {
    width: 38px;
    height: 38px;
    border-radius: var(--crm-radius-full);
    background-color: #3b82f6;
    color: #ffffff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.9rem;
}

.crm-user-info {
    flex: 1;
    min-width: 0;
}

.crm-user-name {
    font-size: 0.85rem;
    font-weight: 600;
    color: #ffffff;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.crm-user-role {
    font-size: 0.75rem;
    color: var(--crm-text-light);
    display: block;
}

/* Main Content Area */
.crm-main-wrap {
    flex: 1;
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.crm-topbar {
    height: 64px;
    background-color: var(--crm-bg-surface);
    border-bottom: 1px solid var(--crm-border-color);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 1.5rem;
    position: sticky;
    top: 0;
    z-index: 50;
}

.crm-topbar-left {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.crm-hamburger {
    display: none;
    background: none;
    border: none;
    color: var(--crm-text-main);
    font-size: 1.5rem;
    cursor: pointer;
    width: 44px;
    height: 44px;
    align-items: center;
    justify-content: center;
    border-radius: var(--crm-radius-sm);
}

.crm-hamburger:hover {
    background-color: var(--crm-bg-subtle);
}

.crm-page-title {
    font-size: 1.25rem;
    font-weight: 700;
}

.crm-topbar-right {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.crm-agent-status-pill {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.35rem 0.85rem;
    background-color: var(--crm-bg-subtle);
    border: 1px solid var(--crm-border-color);
    border-radius: var(--crm-radius-full);
    font-size: 0.8rem;
    font-weight: 600;
}

.crm-status-dot {
    width: 8px;
    height: 8px;
    border-radius: var(--crm-radius-full);
    background-color: var(--crm-success);
}

.crm-content {
    flex: 1;
    padding: 1.75rem;
    overflow-y: auto;
}

/* Common Card Containers */
.crm-card {
    background-color: var(--crm-bg-surface);
    border: 1px solid var(--crm-border-color);
    border-radius: var(--crm-radius-md);
    box-shadow: var(--crm-shadow-sm);
    margin-bottom: 1.5rem;
}

.crm-card-header {
    padding: 1.25rem 1.5rem;
    border-bottom: 1px solid var(--crm-border-color);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.crm-card-title {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--crm-text-main);
}

.crm-card-body {
    padding: 1.5rem;
}

/* Metric / KPI Cards Grid */
.crm-metrics-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 1.25rem;
    margin-bottom: 1.5rem;
}

.crm-metric-card {
    background-color: var(--crm-bg-surface);
    border: 1px solid var(--crm-border-color);
    border-radius: var(--crm-radius-md);
    padding: 1.25rem;
    display: flex;
    align-items: center;
    gap: 1rem;
    box-shadow: var(--crm-shadow-sm);
    transition: transform 0.2s, box-shadow 0.2s;
}

.crm-metric-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--crm-shadow-md);
}

.crm-metric-icon-wrap {
    width: 48px;
    height: 48px;
    border-radius: var(--crm-radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.crm-icon-blue { background-color: var(--crm-info-bg); color: var(--crm-info); }
.crm-icon-green { background-color: var(--crm-success-bg); color: var(--crm-success); }
.crm-icon-amber { background-color: var(--crm-warning-bg); color: var(--crm-warning); }
.crm-icon-purple { background-color: #f3e8ff; color: #7e22ce; }

.crm-metric-label {
    font-size: 0.8rem;
    color: var(--crm-text-muted);
    font-weight: 500;
    margin-bottom: 0.25rem;
}

.crm-metric-val {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--crm-text-main);
}

/* Buttons */
.crm-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.55rem 1rem;
    font-size: 0.875rem;
    font-weight: 600;
    border-radius: var(--crm-radius-sm);
    border: 1px solid transparent;
    cursor: pointer;
    min-height: 44px;
    min-width: 44px;
    transition: all 0.2s ease;
    text-decoration: none;
}

.crm-btn-primary {
    background-color: var(--crm-primary);
    color: var(--crm-text-inverse);
}
.crm-btn-primary:hover {
    background-color: var(--crm-primary-hover);
    color: var(--crm-text-inverse);
}

.crm-btn-success {
    background-color: var(--crm-success);
    color: var(--crm-text-inverse);
}
.crm-btn-success:hover {
    background-color: #047857;
    color: var(--crm-text-inverse);
}

.crm-btn-outline {
    background-color: transparent;
    border-color: var(--crm-border-color);
    color: var(--crm-text-main);
}
.crm-btn-outline:hover {
    background-color: var(--crm-bg-subtle);
    border-color: #cbd5e1;
}

.crm-btn-danger {
    background-color: var(--crm-danger);
    color: var(--crm-text-inverse);
}
.crm-btn-danger:hover {
    background-color: #b91c1c;
}

.crm-btn-sm {
    padding: 0.35rem 0.65rem;
    font-size: 0.8rem;
    min-height: 38px;
}

/* Tables */
.crm-table-container {
    width: 100%;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
}

.crm-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.875rem;
    text-align: left;
}

.crm-table th {
    background-color: var(--crm-bg-subtle);
    color: var(--crm-text-muted);
    font-weight: 600;
    padding: 0.85rem 1rem;
    border-bottom: 1px solid var(--crm-border-color);
    white-space: nowrap;
}

.crm-table td {
    padding: 0.9rem 1rem;
    border-bottom: 1px solid var(--crm-border-color);
    vertical-align: middle;
}

.crm-table tr:hover td {
    background-color: #f8fafc;
}

/* Badges */
.crm-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.25rem 0.6rem;
    font-size: 0.75rem;
    font-weight: 600;
    border-radius: var(--crm-radius-full);
}

.crm-badge-verified { background-color: var(--crm-success-bg); color: var(--crm-success); }
.crm-badge-pending { background-color: var(--crm-warning-bg); color: var(--crm-warning); }
.crm-badge-failed { background-color: var(--crm-danger-bg); color: var(--crm-danger); }
.crm-badge-blue { background-color: var(--crm-info-bg); color: var(--crm-info); }
.crm-badge-slate { background-color: #f1f5f9; color: #475569; }

/* Forms & Inputs */
.crm-form-group {
    margin-bottom: 1.25rem;
}

.crm-form-label {
    display: block;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--crm-text-main);
    margin-bottom: 0.4rem;
}

.crm-form-control {
    width: 100%;
    padding: 0.6rem 0.85rem;
    font-size: 0.9rem;
    font-family: inherit;
    border: 1px solid var(--crm-border-color);
    border-radius: var(--crm-radius-sm);
    background-color: var(--crm-bg-surface);
    color: var(--crm-text-main);
    min-height: 44px;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.crm-form-control:focus {
    outline: none;
    border-color: var(--crm-border-focus);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.15);
}

textarea.crm-form-control {
    min-height: 90px;
}

/* Alerts */
.crm-alert {
    padding: 1rem 1.25rem;
    border-radius: var(--crm-radius-sm);
    margin-bottom: 1.25rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.875rem;
    font-weight: 500;
}

.crm-alert-success { background-color: var(--crm-success-bg); color: var(--crm-success); border: 1px solid #a7f3d0; }
.crm-alert-danger { background-color: var(--crm-danger-bg); color: var(--crm-danger); border: 1px solid #fecaca; }
.crm-alert-info { background-color: var(--crm-info-bg); color: var(--crm-info); border: 1px solid #bfdbfe; }

/* Auth Layout Utilities */
.crm-auth-container {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: 85vh;
}

.crm-auth-card {
    max-width: 440px;
    width: 100%;
    margin: 2rem auto;
}

.crm-auth-header {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    gap: 0.5rem;
    background-color: var(--crm-secondary);
    color: #ffffff;
    border-radius: var(--crm-radius-md) var(--crm-radius-md) 0 0;
}

.crm-demo-box {
    background-color: var(--crm-bg-subtle);
    padding: 0.85rem;
    border-radius: var(--crm-radius-sm);
    font-size: 0.8rem;
    color: var(--crm-text-muted);
    border: 1px dashed var(--crm-border-color);
}

.crm-demo-list {
    margin-left: 1.2rem;
    margin-top: 0.35rem;
    line-height: 1.5;
}

.crm-w-full { width: 100%; }
.crm-text-center { text-align: center; }
.crm-text-white { color: #ffffff; }
.crm-text-muted { color: var(--crm-text-muted); }
.crm-font-mono { font-family: var(--crm-font-mono); }
.crm-gap-md { gap: 1rem; }
.crm-flex { display: flex; }
.crm-flex-wrap { flex-wrap: wrap; }
.crm-max-w-sm { max-width: 320px; }
.crm-max-w-xs { max-width: 200px; }
.crm-items-center { align-items: center; }
.crm-justify-between { justify-content: space-between; }
.crm-mt-sm { margin-top: 0.5rem; }
.crm-mt-md { margin-top: 1rem; }
.crm-lead-phone-display {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--crm-accent);
}
.crm-form-container {
    max-width: 640px;
    margin: 0 auto;
}
.crm-hidden {
    display: none;
}

.crm-audio-player-sm {
    width: 100%;
    max-width: 240px;
    height: 32px;
    border-radius: var(--crm-radius-sm);
    margin-top: 0.35rem;
}
.crm-text-xs {
    font-size: 0.75rem;
}
.crm-alert-dismissing {
    opacity: 0;
    transform: translateY(-10px);
    transition: opacity 0.4s ease, transform 0.4s ease;
}

/* CRM Contact & Lead Management Utilities */
.crm-stat-cards {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1rem;
    margin-bottom: 1.25rem;
}

.crm-stat-card {
    background-color: var(--crm-bg-surface);
    border: 1px solid var(--crm-border-color);
    border-radius: var(--crm-radius-md);
    padding: 1rem 1.25rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    box-shadow: var(--crm-shadow-sm);
    transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.crm-stat-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--crm-shadow-md);
}

.crm-stat-val {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--crm-text-main);
    line-height: 1.2;
}

.crm-stat-label {
    font-size: 0.8rem;
    color: var(--crm-text-muted);
    font-weight: 500;
}

.crm-batch-bar {
    background-color: var(--crm-secondary);
    color: #ffffff;
    padding: 0.75rem 1.25rem;
    border-radius: var(--crm-radius-md);
    margin-bottom: 1rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 0.75rem;
    box-shadow: var(--crm-shadow-md);
}

.crm-batch-counter {
    font-weight: 600;
    font-size: 0.9rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.crm-batch-actions {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
}

.crm-upload-area {
    border: 2px dashed var(--crm-border-color);
    border-radius: var(--crm-radius-md);
    padding: 1.5rem;
    text-align: center;
    background-color: var(--crm-bg-subtle);
    cursor: pointer;
    transition: border-color 0.2s;
}

.crm-upload-area:hover {
    border-color: var(--crm-primary);
}

.crm-csv-preview {
    font-family: var(--crm-font-mono);
    font-size: 0.75rem;
    background-color: #f8fafc;
    border: 1px solid #e2e8f0;
    padding: 0.75rem;
    border-radius: var(--crm-radius-sm);
    white-space: pre-wrap;
    max-height: 140px;
    overflow-y: auto;
}